At Baffachew, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.

Eligibility for Returns

- Returns are accepted within 7 days of delivery.

- The product must be unused, unopened, and in its original packaging.

- Products that are damaged, used, or altered after delivery will not be eligible for return or exchange.

- Proof of purchase (invoice/order number) is required.

Non-returnable Items

- Opened or partially used pet treats and chews.

- Products purchased during clearance sales or under special discount offers.

- Custom or promotional bundles.

Return Process

  1. Contact our Customer Support at [your email/contact form] within 7 days of receiving your order.
  2. Provide your order number, reason for return, and images of the product (if applicable).
  3. Once approved, you’ll receive return instructions.
  4. After inspection, refunds will be processed within 7–10 working days to the original payment method.

Refunds & Replacements

- If the item is defective or damaged on arrival, we will offer a replacement or full refund at no extra cost.

- For change-of-mind returns, shipping charges are non-refundable, and return postage will be borne by the customer.